Privacy Policy

Last updated: 2.1.26

Kemp Building & Pest (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Your name

  • Phone number

  • Email address

  • Property address

  • Inspection details

  • Any information you provide when contacting us or booking a service

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Personal Information

We collect personal information when you:

  • Contact us via phone, email, website forms, or social media

  • Book an inspection

  • Request a quote

  • Provide information directly to us

We may also collect limited information automatically through our website, such as IP address and browser type, for analytics and website performance purposes.

3. How We Use Your Information

We use your personal information to:

  • Provide building and pest inspection services

  • Communicate with you about bookings, reports, and enquiries

  • Issue inspection reports and invoices

  • Improve our services and customer experience

  • Meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information:

  • To you or authorised third parties at your request

  • To service providers who assist us in operating our business (e.g. IT systems, accounting)

  • Where required or authorised by law

All reasonable steps are taken to ensure third parties handle your information securely.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, or incomplete.

To do so, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

  • Analyse website traffic

  • Improve website functionality

You can disable cookies through your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Kemp Building and Pest - Email: info@kempbp.com.au